FREE SHIPPING ON ORDERS OVER $250

Postage

AUSTRALIA:
Orders over $250 = Free postage
Orders under $250 = $12.95
*Express postage = $16.95 (for when you just can't wait!)

PLEASE NOTE:

There is NO FREE SHIPPING during major sale periods, such as Birthday, EOFY and Black Friday Sales.

*Selecting express postage does NOT bump your order in the dispatch queue. Express postage simply means you are paying for Aus Post express delivery service so your shipping transit time will be faster.

NEW ZEALAND:
Orders over $250 = Free postage
Orders under $250 = $15.95
*Express postage = $25 (for when you just can't wait!)

USA:
Orders over $250 = Free postage
Orders under $250 = $12US

ALL OTHER INTERNATIONAL COUNTRIES:
Orders over $350 = Free postage
Orders under $350 = $20AU
(Shipping costs are shown in your local currency at checkout.)

PLEASE NOTE:

There is NO FREE SHIPPING during major sale periods, such as Birthday, End of Season and Black Friday Sales.

Please read "Customs, Duties or Taxes" FAQ before placing your order.

*Selecting express postage does NOT bump your order in the dispatch queue. Express postage simply means you are paying for Aus Post express delivery service so your shipping transit time will be faster.

Regular post within Australia will take approx. 5-7 business days to arrive.

Express post within Australia will take approx. 1-3 business days to arrive.

International orders can take up to 4 weeks to arrive, however we are seeing faster delivery times in 2026 with most international orders arriving within 1-2 weeks!

PLEASE NOTE: These times are estimations only. Sheila May Swim is not responsible for delays caused by postal services especially during busy periods.

Orders placed by 12 noon will be dispatched the same day! Otherwise, orders will be dispatched the following business day from our warehouse in Altona North, Victoria.

Please note that dispatch times may be longer during sale periods.

Once your order is on its way, you’ll get a tracking number in your confirmation email - just click, and you’ll be able to follow its journey to your doorstep!

We offer Checkout+ Package Protection at checkout for our Australian customers.

For just $6.98, Checkout+ gives you:

  • Protection if your parcel is lost or damaged in transit
  • FREE return shipping if you need to send something back
  • Extra peace of mind

Checkout+ is automatically included at checkout. If you prefer not to add it, simply click the link below the checkout button to remove it.

Note: Products marked as 'Last Pieces' or 'Final Sale' are not eligible for return, even if you have added Checkout+ to your order.

We do strongly recommend keeping it - it makes returns completely hassle-free and protects you from extra return costs.

What happens if I need to return something?
If you selected Checkout+, your return label is completely free.
If you didn't select Checkout+, a standard return fee of $14.50 applies ($11.99 return label + $2.50 handling fee)

What does Checkout+ protect?
Once your order is placed, we carefully pack and dispatch it via Australia Post.
Australia Post provides a Proof of Delivery (POD) with a delivery photo once your order has been delivered.
Checkout+ protects your parcel right up until delivery and has been confirmed via the POD. If your parcel is lost or damaged in transit, you're covered.
If Checkout+ is not selected, Sheila May Swim is not liable for parcels that are damaged or lost in transit.

We offer Shipping Protection for our customers outside of Australia.

Shipping Protection can be selected at checkout to cover parcels that are lost or damaged in transit.

We strongly recommend customers purchase Shipping Protection. If you do not select Shipping Protection during checkout, you agree that Sheila May Swim is not liable for missing parcels once they have been recorded (via Proof of Delivery) as delivered.

For customers in the USA:
Duties, tariff charges and import fees are covered by us. You won’t be asked to pay anything additional when your order arrives.

At the moment, we cover duties and taxes for USA customers only.

For other international destinations, customs fees (if applicable) are the responsibility of the customer.

We’re always reviewing this as we grow 💛

For customers outside Australia, New Zealand and the USA:

Your order may be subject to customs duties, import taxes or handling fees when it arrives in your country. These charges are set by your local government and are the responsibility of the customer.

We don’t have control over these fees (we wish we did!) and they aren’t included in your shipping cost at checkout.

If you’re unsure what your country charges, we recommend checking with your local customs office before ordering.

Important – Return to Sender parcels: All Countries

If a parcel is returned to us because:

  • Duties or import fees were not paid
  • The parcel was unclaimed
  • The address provided was incorrect

Please note:

  • A $20 return fee will be applied to the order. This covers the charges we incur from our shipping provider when a parcel is returned to sender.
  • We are unable to reimburse the original postage cost.
  • Once the parcel has been received back to us, store credit will be issued.
  • Your store credit will be the order value minus the $20 return fee and the original postage cost.
  • We are unable to re-deliver a Return to Sender parcel. You’re welcome to use your store credit to place a new order with the correct shipping details.

We always recommend double-checking your shipping address at checkout and keeping an eye on tracking updates to avoid delays or return fees.

Returns

We want you to love your swimmers! If you're not completely satisfied with your purchase, you can request an exchange or store credit through our Returns Portal.

International customers can return full priced items for store credit only.

For US orders: please note that all customs and duties tax were paid by Sheila May Swim when sending your parcel. Should you wish to return your item, a $25 customs/duties handling fee will be withheld from your store credit.

We offer Checkout+ Package Protection at checkout for our Australian customers.

For just $6.98, Checkout+ gives you:

  • Protection if your parcel is lost or damaged in transit
  • FREE return shipping if you need to send something back
  • Extra peace of mind

Checkout+ is automatically included at checkout. If you prefer not to add it, simply click the link below the checkout button to remove it.

We do strongly recommend keeping it - it makes returns completely hassle-free and protects you from extra return costs.

What happens if I need to return something?
If you selected Checkout+, your return label is completely free.
If you didn't select Checkout+, a standard return fee of $14.50 applies ($11.99 return label + $2.50 handling fee)

What does Checkout+ protect?
Once your order is placed, we carefully pack and dispatch it via Australia Post.
Australia Post provides a Proof of Delivery (POD) with a delivery photo once your order has been delivered.
Checkout+ protects your parcel right up until delivery and has been confirmed via the POD. If your parcel is lost or damaged in transit, you're covered.
If Checkout+ is not selected, Sheila May Swim is not liable for parcels that are damaged or lost in transit.

Items must be unworn, unwashed, and in new condition (with tags and stickers attached). In the interests of hygiene, please ensure that swim bottoms are tried on over underwear.

Sales of items discounted by 25% or less can be returned for exchange or store credit.

For items discounted by 30% or more, returns are for store credit only.

Items purchased from the 'Last Pieces' category are final sale and are not eligible for exchange or store credit.

International customers can return full priced items for store credit only.

For US orders: please note that all customs and duties tax were paid by Sheila May Swim when sending your parcel. Should you wish to return your item, a $25 customs/duties handling fee will be withheld from your store credit.

You can request a return within 30 days of your order being dispatched. We will only accept returns that have been lodged through our Returns Portal within this time frame.

Simply our Returns Portal to start the return process.

Australian Returns

If you purchased Checkout+ Package Protection at checkout, your return label is completely FREE.

If you did not select Checkout+:
A return label will be issued for a flat rate of $14.50 ($11.99 return label + $2.50 handling fee)

Once your return is approved:
1. Carefully package your item
2. Attach your return label
3. Drop it off at your local post office

International Returns

For all returns from countries outside of Australia, it is the buyer's responsibility to pay for return shipping.

Please ensure you use a tracked shipping method and keep your tracking number handy until your return has been processed.

You will also need to ensure you clearly mark your parcel with your name and order number.

We are excited to now offer Instant Exchanges! This allows us to send out your exchange item(s) straight away - even before we receive your return parcel!

To use this service, simply enter your credit card details in the returns portal, and the amount will be *held but not deducted (kind of like booking a hotel!).

*Please note that your returns label must be scanned at the post office within 14 days in order to avoid the charge on your credit card.

Instant Exchange is only available for orders within Australia.

Store credit will be issued via email once your return have been received and inspected. It can be used on any future purchase and has a 2-year expiry.

Please note that store credit is non-refundable.

We offer Checkout+ Package Protection at checkout for our Australian customers.

For just $6.98, Checkout+ gives you:

  • Protection if your parcel is lost or damaged in transit
  • FREE return shipping if you need to send something back
  • Extra peace of mind

Checkout+ is automatically included at checkout. If you prefer not to add it, simply click the link below the checkout button to remove it.

We do strongly recommend keeping it - it makes returns completely hassle-free and protects you from extra return costs.

What happens if I need to return something?
If you selected Checkout+, your return label is completely free.
If you didn't select Checkout+, a standard return fee of $14.50 applies ($11.99 return label + $2.50 handling fee)

What does Checkout+ protect?
Once your order is placed, we carefully pack and dispatch it via Australia Post.
Australia Post provides a Proof of Delivery (POD) with a delivery photo once your order has been delivered.
Checkout+ protects your parcel right up until delivery and has been confirmed via the POD. If your parcel is lost or damaged in transit, you're covered.
If Checkout+ is not selected, Sheila May Swim is not liable for parcels that are damaged or lost in transit.

Customers outside of Australia are responsible for arranging their own return postage.

Yes, but you will be responsible for buying the return postage. Please make sure to check return shipping costs before placing your order. We cannot provide return labels for international orders outside of Australia.

International customers can return full priced items for store credit only.

For US orders: please note that all customs and duties tax were paid by Sheila May Swim when sending your parcel. Should you wish to return your item, a $25 customs/duties handling fee will be withheld from your store credit.

Totally -but with a little twist!

We offer one exchange per order, so if you’ve swapped your item once already and want to send the exchanged item back, no worries… it just becomes a store-credit-only return from here.

Your store credit lasts for two years and you can use it anytime you spot something you love.

Bundles follow our usual returns policy.

You can return individual items from your bundle for exchange or store credit. Store credit will be issued based on the discounted price paid for each item (once the bundle saving has been applied).

  • Australian customers: eligible for exchange or store credit
  • International customers: eligible for store credit only (as per our usual returns policy).