FREE SHIPPING ON ORDERS OVER $250

Postage

AUSTRALIA:
Orders over $250 = Free postage
Orders under $250 = $12.95
Express postage = $16.95 (for when you just can't wait!)

NEW ZEALAND:
Regular post = $15.95
Express Post = $25
DHL Express (Courier) = $40

INTERNATIONAL:
Regular post = Flat Rate $15.95
Express Post = $35
*DHL Express (Courier) = $50

PLEASE NOTE: There is NO FREE SHIPPING during major sale periods, such as Birthday, EOFY and Black Friday Sales.

*DHL is currently unavailable for orders sent to the USA

Regular post within Australia will take approx. 5-7 business days to arrive.

Express post within Australia will take approx. 1-3 business days to arrive.

International orders can take up to 4 weeks to arrive, however we are seeing faster delivery times in 2025 with most international orders arriving within 1 week!

PLEASE NOTE: These times are estimations only. Sheila May Swim is not responsible for delays caused by postal services especially during busy periods.

Orders placed by 12 noon will be dispatched the same day! Otherwise, orders will be dispatched the following business day from our warehouse in Altona North, Victoria.

Please note that dispatch times may be longer during sale periods.

Once your order is on its way, you’ll get a tracking number in your confirmation email—just click, and you’ll be able to follow its journey to your doorstep!

Yes! We offer shipping protection to ensure your order is delivered to your address.

Once an order has been placed, Sheila May Swim will be 100% responsible for ensuring your order is fulfilled in a timely manner and handing the parcel over to Australia Post for delivery.

We offer shipping protection to our customers to ensure your parcel is not lost or damaged in transit. We strongly suggest you purchase shipping protection during the checkout process.

By deselecting shipping protection during checkout, you agree that Sheila May Swim is not liable for missing parcels once they have been recorded as delivered.

Shipping fees do not include local taxes, import duties, tariffs, or other charges. These must be paid by the recipient once the parcel reaches the destination country. We cannot predict these charges, so please contact your local customs office for more information. Sheila May Swim will not issue a refund if customs duties are not paid.

Returns

We want you to love your swimmers! If you're not completely satisfied with your purchase, you can request an exchange or store credit through our Returns Portal.

Items must be unworn, unwashed, and in new condition (with tags and stickers attached). In the interests of hygiene, please ensure that swim bottoms are tried on over underwear.

Items which are discounted more than 25% are eligible for store credit only.

Items purchased from the 'Last Pieces' category are final sale and are not eligible for exchange or store credit.

You can request a return within 30 days of your order being dispatched. We will only accept returns that have been lodged through our Returns Portal within this time frame.

  1. Visit our Returns Portal to initiate the return process.
  2. You’ll receive a prepaid return label for a flat rate of $13.99, which includes tracking.
  3. International returns (outside Australia) are the responsibility of the buyer for shipping costs.
  4. Carefully package your return and drop it off at your local post office.

We are excited to now offer Instant Exchanges! This allows us to send out your exchange item(s) straight away - even before we receive your return parcel!

To use this service, simply enter your credit card details in the returns portal, and the amount will be *held but not deducted (kind of like booking a hotel!).

*Please note that your returns label must be scanned at the post office within 14 days in order to avoid the charge on your credit card.

Store credit will be issued via email once your return have been received and inspected. It can be used on any future purchase and has a 2-year expiry.

Please note that store credit is non-refundable.

Return shipping costs are the responsibility of the buyer. The return label can be purchased by Australian customers for $13.99 through our Returns Portal.

You can print your label at home or take the QR code to your post office and have them print the label for you.

Customers outside of Australia are responsible for arranging their own return postage.

Yes, but you will be responsible for buying the return postage. Please make sure to check return shipping costs before placing your order. We cannot provide return labels for international orders outside of Australia and New Zealand.

Overseas items can be returned for store credit only.